Terms of Service

Last updated: 24 September 2026

The service

The Cert Vet provides Animal Health Certificates (AHCs) for dogs, cats and ferrets travelling from Great Britain to the EU and Northern Ireland, issued by an RCVS-registered veterinary surgeon authorised by APHA as an Official Veterinarian.

Bookings and payment

Appointments are booked online and paid in advance by card via Stripe. The price covers the appointment and certificate issue for the number of pets selected at booking.

Cancellations and refunds

Cancel at least 2 days before your appointment and you receive a full refund automatically. Cancellations made less than 2 days before the appointment, and appointments you do not attend, are not refunded — the slot is held for you and is rarely filled at short notice.

If we have to cancel, you receive a full refund or priority rebooking, whichever you prefer.

If your travel plans change, tell us as early as you can and we will do our best to move your appointment rather than cancel it.

Your responsibilities

An AHC can only be issued if your pet meets the legal requirements (valid microchip, in-date rabies vaccination given after microchipping, first vaccination at least 21 days before travel). If requirements are not met at the appointment, the certificate cannot legally be issued.

The same applies if your pet cannot be certified as fit to travel when we examine them. An Official Veterinarian has no discretion on either point.

In these cases the appointment fee remains payable and is not refunded: the examination has taken place and the time has been used, even though no certificate results. This is exactly why every booking includes a free document pre-check — send us a photo of your pet’s vaccination record after booking and we will confirm whether everything is in order before you travel to us. We strongly encourage you to use it.

Liability

We take every care to issue certificates accurately. We are not responsible for changes to entry rules made by destination countries after issue, or for decisions made by border officials. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the law of England and Wales.